Is my utility billing information confidential?

Yes. Generally, we will only disclose your information to persons named on the account. In 2021, the Texas legislature passed H.B. 872 amending the Texas Utility Code to make utility customer information confidential by default. You have the right to request the City disclose your information under the Public Information Act, which you can do by completing a Request for Disclosure of Information Maintained by the City of Bellaire Utility Billing Department and returning the form to the Utility Billing department by email ( or U. S. mail (Utility Billing Department, 7008 S. Rice Ave., Bellaire, TX 77401).

Show All Answers

1. Where is the Utility Billing service window?
2. What are your hours of operation?
3. What is the phone number for a Utility Billing service representative?
4. Can I contact a Utility Billing service representative via email?
5. What are the requirements for starting new water, sewer, garbage and recycling service?
6. Can I have water service without garbage service?
7. If I am not living in my home and not using water or garbage services, can I have a refund?
8. I moved. Why am I still getting a bill?
9. When is my bill due?
10. Where can I pay?
11. What forms of payment do you accept?
12. Can I set up recurring payments?
13. Can I receive my bill via email?
14. Is my meter read every month?
15. Does the City of Bellaire make any leak/pool filling adjustments?
16. How many garbage bags can I put out?
17. Where can I purchase a recycling bin?
18. What are the City's utility rates?
19. What is winter averaging?
20. I think I may have a leak. How can I tell?
21. Can I get more information about my smart water meter?
22. Can I see my usage online?
23. Can I access my historical utility bills online?
24. Is my utility billing information confidential?
25. Why is my utility bill unusually high this month?